Whether you are part of a startup or a well-established business, communication is becoming critical. And to know how to use phone calls smartly for your Business is important. Phone systems are valuable business communication tools for promoting your business and handling the customers. An efficient Business Phone system streamlines good communication between organization and customers. Keeping ahead of your competitors means providing a better customer experience. Having the right tools in right place can provide your business that extra edge.
At Future Revolution, Bangalore we are always on tip of the toes to serve you a high-quality menu of updated technological requirements. The smartest and efficient trend in the world of business is IVR Number.
Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients.
How it works?
- Pick a number
You can choose a business phone number which could either be a toll-free or a virtual number. With this, you also get a web account wherein you can monitor your business calls, get user and department wise details, analyze call data and reports. You can also add contacts and users and define a role for each user.
- Design your custom IVR
Set a professional IVR for your business phone number. The IVR diverts the call to the concerned department or agent. If no user answers the call, the call gets transferred to a voicemail. Map all your departments and users. You can also create and design a location-based, contact-based or time-based IVR for your business, depending on your requirement.
- Add departments and agents
Add different departments to your professional IVR such as sales, support etc. Assign users to each department and define a role for each such as super admin, moderator or basic. Also, create extension numbers for each user for direct contact. This will help you bring your phone system under the roof of one number.
- Publish the number
Get your phone number published on online and offline forums to popularise it. Such forums include your website, advertisements, business cards, and social media. Increase brand recognition through your centralized phone number.
- View and subscribe for call reports
Monitor the reports of the number of calls received, made and missed by your team. You can further view and analyze your call reports both user and department wise to monitor your business’s activities. Also, you can subscribe for daily call reports via SMS or emails.
- Remarket the caller
Reach back to your callers through SMS and Facebook Remarketing. Select subscription lists to reconnect with your callers via customized campaigns based on their call attributes. Also, subscribe for call reports to analyze the RoI of your marketing campaigns.
Features of IVR System.
A virtual number, also known as direct inward dialing (DID) or access number, is a telephone number without a directly associated telephone line. Usually, these numbers are programmed to forward incoming calls to one of the pre-assigned phone numbers, chosen by the client. Subscribing to virtual numbers doesn’t need a new phone number, one may use their existing phones
A company located in India can have a phone number in Los Angeles or London without paying for a fixed foreign exchange line. Virtual numbers are very popular among call centers which appear to be located in one country when they are in one or more countries in different time zone. Some companies use virtual numbers for various marketing campaigns, or different media channels; this allows them to track which campaign or medium brings what kind of traffic.
Toll-free number: An important feature of the IVR System is the Toll-free number.
A toll-free telephone number or freephone number is a phone number that is billed for all arriving calls instead of incurring charges to the originating phone subscriber. For the calling party, a call to a toll-free number from a landline is free of charge. In simple words, Toll-free numbers are telephone numbers that begin with 800, 888, 877, 866, 855, or 844, and they allow callers to reach the owner of the Toll-Free number without paying for the call. Instead, the recipient of the call (the toll-free number owner) pays for the received calls.
In India, the toll-free prefix is “1800” followed by a six or seven digit number. Free if calling from a mobile phone or a landline. A prefix of “1860” followed by a seven-digit are local rate numbers. Calling party pays the local rate and the called party pays long distance call charges.
Benefits of Having a Toll-Free Number for Your Startup
- Improving Customer Service Rate
- Hassle-free Office Set-up.
- Keeping a Track of Marketing Efforts.
- Big Presence
- Easy to Remember
Some of the popular and easy to remember toll-free numbers are :
- Airtel – 121 or 198 from Airtel Number
- Amazon – 1800 3000 9009
- Justdail – 088888 88888
- BSNL – 1800-345-1500
- Hyundai – 1800 11 4645
- Snapdeal – 092126 92126
- Tata Sky – 1800 208 6633
- Your company – your toll-free number
Let your toll-free number become your business identity. Future Revolution offers the entire IVR System in order to help you organise your Business phone system and hence provide better customer care and get a more Professional outlook. Contact us today and get your own customized Virtual number or Toll-free number.